Airfloat Systems

You Have Questions? Great, We Have Answers!

Here are some of our most commonly asked questions—along with the answers of course!

If you don't find the answer you are looking for, please contact us.

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Top Questions

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  • My account login doesn't work - I know I entered my password correctly.

    Short answer: It's us not you! Please click the forgot password link to reset your password.

    Explanation: Your privacy and security are extremely important to us so we protect your password using a system that doesn't even let us see it! Accordingly, when we launched our new improved website in October 2019, your password did not transfer to the new system. Good news – all of your other account information did transfer so you won't have to start from scratch.

    Call us or shoot us a message if you still have questions.

  • I forget my password. Can't login?

    If you have forgotten your password or otherwise can't login for any reason, please try the reset password link which will send you an email containing a special link. Just click this link which will then take you to a new page on our website to set a new password.

    As of October 2019, we have migrated to a new ordering system to serve you better. We have moved your ordering information over to our new system as well, however, due to the difference in storing passwords, you will have to reset your password to gain access to your account. We apologize for any inconvenience.

  • When will my order ship?

    We offer same-day order processing and speedy shipping:

    • Orders placed by 3:00 PM EST / 12:00 PM PST will be processed and shipped within 24 hours.
    • Orders placed after 3:00 PM EST / 12:00 PM PST will be processed the next day of business and shipped within 24 hours of processing. Saturday deliveries are available on request.
    • View our shipping page for more details.
  • Do you offer discounts?

    We’d love to share our discount codes with you. Simply sign up here to receive exclusive discounts, early notification of sales, and occasional news straight to your email inbox. We promise not to send you spam or share your email address and you can unsubscribe anytime.

  • I still have questions about my order. Can I speak to a somebody?

    Of course! We’d love to speak with you! Call us at 800.445.2580 - Monday through Friday…

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